RETURNS
Due to the personal nature of skincare products, returns cannot be accepted for products that have been opened, used or had their hygiene seal removed due to health protection and hygiene reasons.
If you change your mind about an eligible unopened, unused and sealed product, you must contact Skin by Marla within 14 days of receiving your order.
Please contact Skin by Marla before returning any products. Unauthorised returns may not be accepted.
Customers are responsible for return postage costs for change-of-mind returns. Products must be returned in their original condition and packaging.
This does not affect your statutory rights, including your rights where an item is faulty, damaged or not as described.
CANCELLING AN ORDER
If you change your mind after placing an order, please get in touch as soon as possible.
If your order has not yet been dispatched, every effort will be made to cancel it before shipping.
Your statutory cancellation rights are not affected by this policy.
DAMAGED, FAULTY OR INCORRECT ITEMS
Every Skin by Marla order is carefully prepared and checked before dispatch.
If your order arrives damaged, faulty or you receive an incorrect item, please get in touch as soon as possible with your order number, a description of the issue and clear photographs where appropriate.
The issue will be reviewed and, where applicable, a replacement or refund will be arranged.
REFUNDS
Once an eligible return has been received and checked, your refund will be processed to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Where you exercise a statutory right to cancel an eligible online order, any refund due will be handled in accordance with your applicable consumer rights.
NON-RETURNABLE PRODUCTS
For health protection and hygiene reasons, certain skincare and personal-care products may not be eligible for return once they have been opened, used or unsealed.
This does not affect your rights if a product is faulty, damaged, not as described or otherwise does not meet your statutory rights.
NEED HELP?
If you have any questions about a return, refund or an issue with your order, please contact Skin by Marla through the Contact page before returning any products.